Privacy Policy

Effective Date: March 2025

Narwhal Technologies Pte Ltd ("Narwhal," "we," "us," or "our") is committed to protecting your personal data and upholding your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our platform, whether through our website, mobile application, or integrations with third-party systems.

This policy complies with global standards including the GDPR, Singapore's PDPA, and relevant U.S. privacy laws (including the CCPA where applicable).

1. Information We Collect

Contact Information: name, company, email, phone, address.
Account Information: usernames, passwords, credentials.
Transactional Data: purchase orders, pricing, supplier and shipping data.
Device & Usage Data: IP address, browser type, usage patterns.
Communication Data: emails, chat logs, support interactions.

2. How We Use Your Information

To operate and improve the Narwhal platform.
To enable procurement and logistics workflows.
To optimize supply chain performance.
To personalize user experiences.
To detect and prevent technical or security issues.
To comply with legal obligations and enforce terms of service.

3. Legal Basis for Processing (EU/EEA Users)

Your consent.
Performance of a contract.
Legal obligations.
Legitimate interests not overridden by your rights.

4. Data Sharing and Disclosure

We do not sell your data. We may share it with:

Trusted service providers under confidentiality agreements.
Business partners for functional purposes.
Legal authorities if required by law.

5. Data Storage and International Transfers

Your data may be stored and processed in Singapore, the EU, the U.S., or other jurisdictions. We ensure appropriate safeguards, including standard contractual clauses.

6. Data Retention

We retain data as long as necessary for the purposes outlined or required by law. We will delete or anonymize data upon request, unless legal reasons prevent it.

7. Your Rights

Access, correct, or delete your data.
Withdraw consent at any time.
Object to or restrict processing.
Lodge a complaint with a data protection authority.

8. Security

We use encryption, access controls, secure coding, and audits to protect data.

9. Cookies and Tracking Technologies

We use cookies to enhance experience and analyze usage. You can manage cookie preferences in your browser.

10. Children

Our platform is not intended for individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy. We’ll notify users of significant changes and update the effective date.

12. Contact Us

Narwhal Technologies Pte Ltd
38 Beach Road, #17-12, South Beach Tower
Singapore
Email: privacy@narwhalproject.ai