A global bulk carrier operator was spending hours weekly reconciling stock data between their vessel management system, forwarder portals, and warehouse systems. Manual data entry across disconnected platforms led to less than 60% data accuracy, frequent mismatches, and operators chasing updates instead of managing operations.
Through Narwhal's Ambassador Program, our engineering team embedded directly with the operator to deploy AI agents that automate two critical workflows: stock synchronization across systems and shipment communication with forwarders. Our AI agents and RPA bots connect their vessel management system with multiple forwarder portals, automatically syncing data in real-time and intelligently flagging discrepancies for operator review. AI-powered automation generates shipment emails and records based on system triggers, eliminating duplicate entry and manual coordination.
- 2,000+ annual updates eliminated from manual entry
- 60% → 90%+ data accuracy improvement through AI validation
- 50%+ faster update time per purchase order
- Real-time AI-powered synchronization across all connected systems
- Single AI-driven dashboard consolidating all purchase orders, shipments, and inventory
The operator now has a unified view of their entire procurement and logistics chain, with AI agents syncing systems automatically while operators focus on exceptions and strategic decisions rather than data entry.
Narwhal's AI-powered Operating System layers on top of existing tools without requiring replacement. Our Ambassador Program embeds engineers with your team to map workflows, build AI agent automation in sprints, and validate results at clear decision gates. You see measurable impact within weeks, not months.
