Your data is stored on secure servers. We use encryption, multi-factor authentication, and strict access controls to protect your information.
Multi-tenant isolation: Since we work with competing shipping companies, we maintain strict data segregation to ensure your competitive information stays completely separate and secure.
Retention: We keep your data only as long as necessary for services and legal requirements (typically 7 years for maritime compliance). You can request deletion at any time, subject to legal obligations.
Breach notification: We'll notify you and authorities within 72 hours of any data breach that may affect you
We never sell your data. We only share information when necessary:
International transfers: We use Standard Contractual Clauses and other safeguards when transferring data globally across our offices in Miami, London, Singapore, and Prague.
Depending on your location, you have the right to:
To exercise these rights: Email privacy@narwhal.com. We'll respond within 45 days. You may also file a complaint with your local data protection authority.
California residents: You have additional rights under CCPA/CPRA. Contact the California Privacy Protection Agency at privacy.ca.gov
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We respect Global Privacy Control (GPC) signals and don't use device fingerprinting or tracking methods that can't be blocked.
As a maritime technology provider, we implement additional safeguards:
We may update this policy periodically. Material changes will be communicated via email or platform notification. The "Last Updated" date at the top shows when changes were made.
